Refund Policy

Authentic Hub Refund Policy

At Authentic Hub, we strive to provide you with high-quality, handcrafted kitchenware and cookware. If you are not completely satisfied with your purchase, we're here to help.

Eligibility for Refunds:

  1. Timeframe: You have 15 days from the date of purchase to request a refund.
  2. Condition: Items must be unused, in the original packaging, and in the same condition as when you received them.
  3. Proof of Purchase: A receipt or proof of purchase is required to process a refund.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately at [authentichub01a@gmail.com] with your order number and photos of the damaged or incorrect product.
  • We will arrange for a return and provide a refund or replacement at no additional cost to you.

Non-Refundable Items:

  • Gift cards
  • Custom or personalized items
  • Items marked as final sale

How to Request a Refund:

  1. Contact Us: Email our customer service team at [your email address] with your order number and reason for the refund request.
  2. Approval: Once we receive your request, we will inspect the details and notify you of the approval or rejection of your refund.
  3. Return Shipping: If approved, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

Processing Your Refund:

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, as it may take some time before your refund is officially posted.
    • If you’ve done all of this and still have not received your refund, please contact us at [authentichub01a@gmail.com].

Exchanges:

  • We only replace items if they are defective or damaged.

Contact Us:

    • For any questions or concerns regarding our refund policy, please contact us at [authentichub01a@gmail.com].