Refund Policy
Authentic Hub Refund Policy
At Authentic Hub, we strive to provide you with high-quality, handcrafted kitchenware and cookware. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Refunds:
- Timeframe: You have 15 days from the date of purchase to request a refund.
- Condition: Items must be unused, in the original packaging, and in the same condition as when you received them.
- Proof of Purchase: A receipt or proof of purchase is required to process a refund.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at [authentichub01a@gmail.com] with your order number and photos of the damaged or incorrect product.
- We will arrange for a return and provide a refund or replacement at no additional cost to you.
Non-Refundable Items:
- Gift cards
- Custom or personalized items
- Items marked as final sale
How to Request a Refund:
- Contact Us: Email our customer service team at [your email address] with your order number and reason for the refund request.
- Approval: Once we receive your request, we will inspect the details and notify you of the approval or rejection of your refund.
- Return Shipping: If approved, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
Processing Your Refund:
- Once your return is received and inspected, we will notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [authentichub01a@gmail.com].
Exchanges:
- We only replace items if they are defective or damaged.
Contact Us:
- For any questions or concerns regarding our refund policy, please contact us at [authentichub01a@gmail.com].