FAQ

1. What is Authentic Hub?

Authentic Hub is a store dedicated to bringing the finest handcrafted cookware to your kitchen. We support Indian artisans by offering products that reflect rich cultural heritage and traditional craftsmanship.

2. Where are your products made?

All our products are handcrafted by skilled artisans in various regions of India, using traditional methods and high-quality materials.

3. How do I place an order?

You can place an order directly through our website or Shopify Store. Simply browse our collection, add the desired items to your cart, and proceed to checkout.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets.

5. How long will it take to receive my order?

Delivery times vary based on your location. Typically, orders are processed and shipped within 4-5 business days. You will receive a confirmation email with tracking information once your order is shipped.

6. Do you offer international shipping?

Yes, we offer international shipping. Shipping fees and delivery times will vary depending on the destination.

7. What is your refund policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 15 days of delivery for a refund or exchange. Please visit our Refund Policy page for more details.

8. How do I care for my handcrafted cookware?

Proper care and maintenance are essential for preserving the beauty and functionality of your cookware. Each product comes with specific care instructions, which can also be found on our Care Instructions page.

9. Do you offer custom or personalized items?

Yes, we offer custom and personalized items. 

10. How can I stay updated on new products and promotions?

You can stay updated by following us on social media, and regularly visiting our website.

11. How does Authentic Hub support artisans?

We are committed to supporting Indian artisans by providing fair wages, promoting their craftsmanship, and helping preserve traditional techniques. A portion of our profits goes directly to the artisans and their communities.