Help Page

Welcome to the Authentic Hub Help page! We're here to assist you with any questions or concerns you may have. Below, you'll find answers to some common questions. If you need further assistance, don’t hesitate to reach out to us.

1. How can I get help with my order?

If you need help with your order, such as tracking, modifications, or cancellations, please contact our customer service team. You can reach us via email at authentichub01a@gmail.com. 

2. How do I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order's status online.

3. How do I return an item?

To return an item, please refer to our Refund Policy page for detailed instructions. You can initiate a return by contacting our customer service team, and they will guide you through the process.

4. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and a description of the issue, and we will assist you with a replacement or refund.

5. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations if the order has not yet been processed or shipped.

6. How can I contact customer service?

For any additional help or inquiries, you can contact our customer service team by emailing authentichub01a@gmail.com. We’re here to assist you!

7. Where can I find more information about your products?

For detailed information about our products, including care instructions and materials used, please visit the individual product pages on our website or Shopify Store.